Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
Industry-recognised certifications to protect what matters most to our clients and their customers.
Over 9,000 team members delivering exceptional customer experiences across five countries.
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
The top nine reasons to get more closely acquainted with Probe CX.
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Gain clarity and actionable insights into your business operations with data-driven tools and visualisation.
Data alone is seldom sufficient. It must be carefully examined, analysed and presented in a way that is easily digestible and dynamic. This is where data visualisations, such as interactive dashboards, charts and graphics, come into play. They unveil actionable insights that empower data-driven decisions, ultimately enhancing performance and mitigating risks. We equip you with the essential software tools, including Tableau and Power BI, to unlock the true potential of your existing data.
Our approach to business intelligence combines data discovery to pinpoint key performance indicators that offer your business a distinct competitive advantage. You’ll gain the ability to make smarter decisions, optimise processes and secure a competitive edge in today's ever-evolving digital landscape. Leveraging your existing data enables sustainable change, providing you with a profound understanding of your customers. This newfound knowledge will allow you to develop new services or refine existing ones with confidence, paving the way for continued success.
A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre ...
Convenience: a CX non-negotiable
The relentless pace of technology evolution is often referred to as the primary driver of market disruption, but a more immediate force is at ...
From insight to impact: Creating value with people-first AI
The AI revolution is no longer a distant promise; it's a present-day imperative. When applied strategically, AI can improve both productivity ...