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  • Why Probe CX
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  • About Us

    Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.

  • Awards and Accreditations

    As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.

  • Compliance

    Industry-recognised certifications to protect what matters most to our clients and their customers.

  • Locations

    Over 9,000 team members delivering exceptional customer experiences across five countries.

  • Vision and Culture

    We help our clients become modern digital organisations by combining the latest technology with people, process and data.

  • Reasons to choose Probe CX

    The top nine reasons to get more closely acquainted with Probe CX.

  • Executive Team

    Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.

Customer Experience Management (CXM)
  • Customer Service
  • Revenue Generation
  • Loyalty & Retention
  • Technical Helpdesk & Support
  • Social Media Management
  • Live & Asynchronous Messaging
  • Chatbots & Voicebots
  • Rapid Response & Crisis Management
Data, Analytics & Artificial Intelligence
  • Agentic & Generative AI
  • AI & Machine Learning
  • Intelligent Automation incl RPA
  • Intelligent Document Processing
  • NLP & Biometrics
  • Real Time Speech Analytics
  • Advanced Analytics & Decisioning
  • Business Intelligence & Data Visualisation
  • AI Curation Services
Consulting & Transformation
  • CX Strategy, Design & Optimisation
  • Lean Process Improvement
  • Customer Journey Improvement
  • Customer Intent
  • Knowledge Management, Curation & Optimisation
  • Workforce Planning & Optimisation
  • Genesys Cloud
  • CRM & Salesforce
Enterprise Services
  • Collections & Debt Management
  • Field Services
  • Hardship Processes
  • Back Office & Claims Processing
  • Finance & Administration
  • SEO & SEM
  • IT Service Management
  • Contact Centre as a Service
  • Content Moderation
  • Customer Service
  • Revenue Generation
  • Loyalty & Retention
  • Technical Helpdesk & Support
  • Social Media Management
  • Live & Asynchronous Messaging
  • Chatbots & Voicebots
  • Rapid Response & Crisis Management
  • Agentic & Generative AI
  • AI & Machine Learning
  • Intelligent Automation incl RPA
  • Intelligent Document Processing
  • NLP & Biometrics
  • Real Time Speech Analytics
  • Advanced Analytics & Decisioning
  • Business Intelligence & Data Visualisation
  • AI Curation Services
  • CX Strategy, Design & Optimisation
  • Lean Process Improvement
  • Customer Journey Improvement
  • Customer Intent
  • Knowledge Management, Curation & Optimisation
  • Workforce Planning & Optimisation
  • Genesys Cloud
  • CRM & Salesforce
  • Collections & Debt Management
  • Field Services
  • Hardship Processes
  • Back Office & Claims Processing
  • Finance & Administration
  • SEO & SEM
  • IT Service Management
  • Contact Centre as a Service
  • Content Moderation
  • BFSI
  • Government
  • Healthcare
  • Mining
  • Retail & eCommerce
  • Telecommunications
  • Transportation & Logistics
  • Travel
  • Utilities
  • Blog

    Discover the latest insights, information and trends in blogs created by customer experience experts.

    Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.

  • News

    Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.

  • Resources

    Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..

What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

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Compliance

Our expertise: verified, certified and accredited

Compliance | Probe CX

Our clients deserve the best

We secure industry-recognised certifications and collaborate with trusted partners to ensure that all data remains protected.

Our commitment

In delivering exceptional customer experiences, we handle confidential client data with the utmost care. We work only with affiliates that prioritise data security and privacy, ensuring compliance with the highest industry standards.

About Probe CX
Our commitment

Certifications

Probe CX holds the following certifications:

ISO:9001

ISO:9001

Quality Management Systems

ISO:27001

ISO:27001

Information Security Management

Affiliations

Probe CX maintains affiliations and is an active participant with various industry bodies including:

ACDBA
atWork_WFELockup
auscon
AHRI
AICM
anzcham
certified ccof organic
DCA
Everest Group
frost and sullivan
gartner
IBPAP
ICMI
IMA
sson
Worksil
Our services

Probe CX helps unlock trapped value

From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes.

Managed & Outsourced Services

  • Contact Centre Operations
    • Customer Service
    • Revenue Generation
    • Loyalty & Retention
    • Recovery & Hardship
    • Contact Centre as a Service
    • Technical Helpdesk & Support
  • Digital Operations
    • Social Media Management
    • Messaging
    • Curation Services
    • SEO & SEM

Technology & Transformation Services

  • CX & Operations Strategy
    • CX Strategy & Design
    • Customer Intent
    • Customer Journey Improvement
    • Lean Process Improvement
  • CRM & Automation
    • CRM & Salesforce
    • Intelligent Automation incl RPA
    • Chatbots
    • Intelligent Document Processing
  • Technology Services
    • Genesys Cloud
    • Service Management
    • Knowledge Management
    • Workforce Planning & Optimisation
  • Data & AI
    • AI & Machine Learning
    • Generative AI
    • Advanced Analytics & Decisioning
    • Business Intelligence & Data Visualisation
    • NLP & Biometrics
    • Real Time Speech Analytics

Let's work together to create digitally-enabled CX

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