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Discover how repetitive manual activities impact the productivity of an organisation and how automation can improve these efficiencies.
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Despite rumours to the contrary, the phone call remains a pivotal part of any contact centre, not to mention the live agents who facilitate them.
High-profile breaches have put the spotlight on the importance of data security, especially when it comes to partnering with outsourcing providers.
Learn practical tips to improve contact centre agent performance in the modern-day contact centre.
Creditors need to prepare for a rocky road ahead and that starts with gaining a better understanding of the vital role debt collection agencies play in mitigating losses.
The top five ways to optimise your CX processes to ensure your customers have positive experiences with your brand
Learn how to sustain a competitive advantage in your eCommerce business with AI-powered chatbots that improve your customer experience metrics.
What is the value of a positive candidate experience? Find out how you can boost yours in 7 simple steps.
Discover how automation can change customer experience for the better.
RPA can create growth opportunities and reduce operational costs but it is not a 'one size fits all' concept. Learn more in this blog here.