What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

Ashmita Das

Senior Business Consultant
With over 10 years of experience in IT and IT-enabled services (BMP), Ashmita drives continuous improvement in business processes, data analytics, stakeholder management and team facilitation.
Five member engagement strategies for any business

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Five member engagement strategies for any business

Transform your members into passionate advocates. Discover actionable strategies to elevate member engagement and achieve organisational success.

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Collections: managing financial hardship and rising interest rates
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Collections: managing financial hardship and rising interest rates

Discover how to manage financial hardships to ensure you recover your debt in a more mindful way.

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