-
About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
-
Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
-
Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
-
Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
-
Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
-
Reasons to choose Probe CX
The top nine reasons to get more closely acquainted with Probe CX.
-
Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
-
Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
-
News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
-
Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Sanj Ahuja
Chief Executive Officer
Sanj Ahuja is a highly accomplished executive with nearly 20 years of experience driving holistic success and innovation within the BPO industry. As CEO of Probe, he oversees Probe CX, Convai and Innovior, leading their strategic direction and expansion. Sanj fosters a culture that champions the power of technology to enhance customer experiences (CX).
His vision and commitment to a people-first approach enables Probe CX to deliver exceptional CX and unlock significant value for clients across diverse industries. Sanj leverages data-driven insights and continuous improvement to ensure Probe CX remains at the forefront of the CX industry, setting new standards for service excellence.
Prior to his role as CEO, Sanj served as the Group Chief Financial Officer for Probe Group, where he played a key role in driving revenue growth and optimising financial strategy. His expertise in financial management, planning and change management has established Probe CX as a partner of choice for organisations seeking next-generation CX solutions.