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About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
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Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
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Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
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Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
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Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Reasons to choose Probe CX
The top nine reasons to get more closely acquainted with Probe CX.
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Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
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Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
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News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
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Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Rowena Powell
Chief Growth Officer, Government
Rowena Powell brings over 20 years of experience driving strategic growth and transformation as Chief Growth Officer, Government. Her background includes leadership positions at major global organisations such as FTSE 250-listed Serco and ASX-listed Qantas, where she honed her skills in strategic business development, customer engagement and service delivery across both public and private sectors.
Rowena has a proven track record of leading significant growth within large government-focused portfolios. Her expertise encompasses commercial and operational performance, strategic planning and the development of strong customer relationships. Known for her collaborative leadership style, she consistently achieves strong results by optimising service delivery and building impactful partnerships.
Navigating complex, regulated and high-profile environments, Rowena achieves sustainable business growth and fosters trust with stakeholders. A passionate leader, she is dedicated to delivering exceptional outcomes for clients, teams and the communities they serve.