Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
Industry-recognised certifications to protect what matters most to our clients and their customers.
Over 9,000 team members delivering exceptional customer experiences across five countries.
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
The top nine reasons to get more closely acquainted with Probe CX.
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Discover the latest insights, information and trends in blogs created by customer experience experts.
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Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Chief Technology and Digital Officer
Rohan Khanna thrives on enabling the interaction between people and technology, which is a godsend for Probe Group’s clients as they confront an increasingly digital world.
For more than 15 years, Rohan has led teams across a variety of business areas including project management, service desk, pre-sales and commercial and relationship management, as well as overseeing transformation projects in utilities, banking, financial services, insurance, eCommerce, telecommunications and government.
That experience has led him to his current role at Probe Group where he is responsible for our systems and technology and implementing clients’ projects. He is passionate about digital transformation, helping companies avoid confrontational interfaces that lead to harassed humans, using technology to empower people and showing clients how the right systems can help them ‘Do It Better’.
Along with a Bachelor of Business specialising in Information Systems and Diploma of Management, Rohan is a qualified practitioner of the PRINCE2 project management method, which would be no surprise for anyone who has had the pleasure of working alongside him.