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    Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.

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    The top nine reasons to get more closely acquainted with Probe CX.

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Customer Experience Management (CXM)
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Consulting & Transformation
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  • Technical Helpdesk & Support
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  • Live & Asynchronous Messaging
  • Chatbots & Voicebots
  • Rapid Response & Crisis Management
  • Agentic & Generative AI
  • AI & Machine Learning
  • Intelligent Automation incl RPA
  • Intelligent Document Processing
  • NLP & Biometrics
  • Real Time Speech Analytics
  • Advanced Analytics & Decisioning
  • Business Intelligence & Data Visualisation
  • AI Curation Services
  • CX Strategy, Design & Optimisation
  • Lean Process Improvement
  • Customer Journey Improvement
  • Customer Intent
  • Knowledge Management, Curation & Optimisation
  • Workforce Planning & Optimisation
  • Genesys Cloud
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  • Collections & Debt Management
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Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

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Jo Zaharopoulos

Jo Zaharopoulos

Group General Counsel & Head of ESG

Jo Zaharopoulos is an accomplished legal professional with over 20 years of experience providing counsel to companies across a range of industries. As General Counsel and Head of ESG at Probe Group, she brings a pragmatic, solutions focused approach to her work, leveraging her deep knowledge of commercial law, compliance and risk management to protect the company's interests and enable its continued growth.

With her extensive experience in reviewing, drafting and negotiating services, technology and consultancy agreements, as well as advising on ongoing compliance and employment law matters, Jo is a trusted advisor to the business, adept at balancing legal and commercial priorities to achieve positive outcomes for all stakeholders. She has a proven track record in building and maintaining strong relationships with clients, colleagues and external advisors and is widely respected for her exceptional communication and negotiation skills.

Jo's reputation as a leading legal professional in the industry has been recognised, as she was named in the '2022 In-House Leaders List by the Australasian Lawyer' and In-house Counsel of the Year – Women in Law Awards in 2020. Jo has a bachelor of Law with honours and has served as a Board member of Anchor Inc.

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