Probex Next generation Driven
  • Why Probe CX
  • Services
  • Industries
  • Insights
  • Careers
  • About Us

    Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.

  • Awards and Accreditations

    As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.

  • Compliance

    Industry-recognised certifications to protect what matters most to our clients and their customers.

  • Locations

    Over 9,000 team members delivering exceptional customer experiences across five countries.

  • Vision and Culture

    We help our clients become modern digital organisations by combining the latest technology with people, process and data.

  • Reasons to choose Probe CX

    The top nine reasons to get more closely acquainted with Probe CX.

  • Executive Team

    Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.

Customer Experience Management (CXM)
  • Customer Service
  • Revenue Generation
  • Loyalty & Retention
  • Technical Helpdesk & Support
  • Social Media Management
  • Live & Asynchronous Messaging
  • Chatbots & Voicebots
  • Rapid Response & Crisis Management
Data, Analytics & Artificial Intelligence
  • Agentic & Generative AI
  • AI & Machine Learning
  • Intelligent Automation incl RPA
  • Intelligent Document Processing
  • NLP & Biometrics
  • Real Time Speech Analytics
  • Advanced Analytics & Decisioning
  • Business Intelligence & Data Visualisation
  • AI Curation Services
Consulting & Transformation
  • CX Strategy, Design & Optimisation
  • Lean Process Improvement
  • Customer Journey Improvement
  • Customer Intent
  • Knowledge Management, Curation & Optimisation
  • Workforce Planning & Optimisation
  • Genesys Cloud
  • CRM & Salesforce
Enterprise Services
  • Collections & Debt Management
  • Field Services
  • Hardship Processes
  • Back Office & Claims Processing
  • Finance & Administration
  • SEO & SEM
  • IT Service Management
  • Contact Centre as a Service
  • Content Moderation
  • Customer Service
  • Revenue Generation
  • Loyalty & Retention
  • Technical Helpdesk & Support
  • Social Media Management
  • Live & Asynchronous Messaging
  • Chatbots & Voicebots
  • Rapid Response & Crisis Management
  • Agentic & Generative AI
  • AI & Machine Learning
  • Intelligent Automation incl RPA
  • Intelligent Document Processing
  • NLP & Biometrics
  • Real Time Speech Analytics
  • Advanced Analytics & Decisioning
  • Business Intelligence & Data Visualisation
  • AI Curation Services
  • CX Strategy, Design & Optimisation
  • Lean Process Improvement
  • Customer Journey Improvement
  • Customer Intent
  • Knowledge Management, Curation & Optimisation
  • Workforce Planning & Optimisation
  • Genesys Cloud
  • CRM & Salesforce
  • Collections & Debt Management
  • Field Services
  • Hardship Processes
  • Back Office & Claims Processing
  • Finance & Administration
  • SEO & SEM
  • IT Service Management
  • Contact Centre as a Service
  • Content Moderation
  • BFSI
  • Government
  • Healthcare
  • Mining
  • Retail & eCommerce
  • Telecommunications
  • Transportation & Logistics
  • Travel
  • Utilities
  • Blog

    Discover the latest insights, information and trends in blogs created by customer experience experts.

    Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.

  • News

    Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.

  • Resources

    Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..

What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

Contact us
Contact us
David Chataway

David Chataway

Group Executive, Marketing & Communications

David Chataway is a dynamic marketing leader with over 20 years of expertise in building insight-driven strategies that bolster value propositions and accelerate business growth. With deep commercial acumen and an entrepreneurial mindset, he excels at leading teams to elevate customer experiences and enhance brand equity in competitive markets.

As Group Executive, Marketing & Communications at Probe Group, David formulates and oversees the group’s global marketing and communications strategy, ensuring alignment with business objectives. He has a proven track record of delivering measurable impact, including leading the successful transformation of corporate brands, revamping various engagement platforms and optimising partner referral channels to achieve sustainable business growth.

David's extensive background includes senior marketing roles in the technology and financial services sectors at major corporations like Oracle, HSBC, NAB, and ANZ. His international experience is particularly noteworthy, having led marketing strategy across 18 distinct markets in the Asia Pacific region while at HSBC. This has equipped him with an invaluable strategic perspective on global market trends, customer behaviour, and the power of data-driven decision-making to achieve commercial success.

Probecx
  • Services
    • Industries
  • Blog
    • News
    • Resources
  • About us
    • Locations
    • Careers
    • Contact us
  • Make a payment
    • Client login
    • Terms of use
Connect with us
DPO/DPS

© Copyright 2025 Probe CX | Probe CX is a proudly owned subsidiary of Probe Group

Privacy Policy | Responsible AI Policy | Financial Hardship Policy | Whistleblower Policy | Complaints Procedure | Supplier Code of Conduct | Make a Payment | Client Login