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About Us
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
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Awards and Accreditations
As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
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Compliance
Industry-recognised certifications to protect what matters most to our clients and their customers.
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Locations
Over 9,000 team members delivering exceptional customer experiences across five countries.
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Vision and Culture
We help our clients become modern digital organisations by combining the latest technology with people, process and data.
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Reasons to choose Probe CX
The top nine reasons to get more closely acquainted with Probe CX.
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Executive Team
Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
Customer Experience Management (CXM)
Data, Analytics & Artificial Intelligence
Consulting & Transformation
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Blog
Discover the latest insights, information and trends in blogs created by customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
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News
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
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Resources
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..
What's new
Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
Data, analytics and artificial intelligence
Whether you need overflow support, offshoring solutions or onshore solutions, we've got you covered.
The data your business accumulates is its lifeblood.
Without information and intelligence it will starve. But all of the vital profit-giving data in the world can’t give you an edge if you don’t have the right processes and systems in place to analyse and utilise it. And, now, more than ever, in this ever-growing and evolving age of Artificial Intelligence, a partner who knows data and AI curation and implementation inside out can be your greatest ally, and your biggest advantage.
Agentic and generative AI
More creative AI, or more independent?
Robotic process automation (RPA) solutions
Optimise your operations through automation. Our robotic process automation (RPA) services are designed to help you provide exceptional customer experiences through automation technology, machine learning and artificial intelligence.
Intelligent document processing
Bid farewell to manual document reviews and welcome unparalleled efficiency.
NLP and biometrics
Discover the future of customer engagement by going beyond traditional interactive voice response systems.
Real time speech analytics
Don't just listen to your customers, understand their true sentiments with powerful speech analysis.
Advanced analytics and decisioning
Give your agents the tools, skills and inspiration to scale to unprecedented heights.
Business intelligence and data visualisation
Gain clarity and actionable insights into your business operations with data-driven tools and visualisation.
AI curation services
Manage more data and content more efficiently.