BPO Services
Logistics outsourcing built for enterprise scale
Probe CX helps enterprise organisations improve logistics operations through scalable customer support, back-office capability, AI-optimised workflows and strong governance.
As a trusted partner for logistics outsourcing, we support transport, freight, courier and supply chain organisations across customer service, delivery enquiries, tracking support, exception management, administration and technical support.
Our operating models are efficient, brand-aligned and built to help reduce operational pressure, improve service levels and deliver measurable outcomes across complex logistics environments.
Your path to high-performance logistics outsourcing
Probe CX helps organisations move customer service and back-office activity into a smarter outsourcing model that reduces cost-to-serve while maintaining quality, care and consistency.
With skilled teams, structured recruitment and smooth transition planning, we help logistics businesses scale faster and respond to changing demand with confidence. Our AI-optimised operations, quality monitoring and performance insights support ongoing improvement, helping reduce friction, increase efficiency and lift customer outcomes over time.
ISO-certified
operations
Secure customer
data handling
Risk-aware customer operations
45+ years of operational experience
Scalable workforce capability
Customer support and logistics process outsourcing
Probe CX delivers end-to-end BPO services that help organisations optimise front-office and back-office operations while keeping excellent customer experience front and centre.
Our capabilities cover high-volume customer care, logistics process outsourcing, specialised support, operational administration, technical helpdesk services and AI-optimised customer operations.
Customer experience management
Deliver responsive customer support across voice, email, chat, messaging and social channels with teams skilled to reflect your brand, culture and service standards.
Logistics customer service outsourcing
Support customers with delivery updates, tracking enquiries, missed deliveries, claims, complaints and service recovery across complex and nuanced transport and logistics journeys.
Technical helpdesk and IT support
Support customers, drivers, employees or users with technical enquiries, platform issues, troubleshooting, ticket handling, escalation pathways and service desk workflows.
Back-office logistics process outsourcing
Improve efficiency across administration, case processing, consignment updates, data handling, claims support, account updates and operational workflows.
Logistics management outsourcing
Support operational visibility, issue resolution and customer communication across high-volume logistics, freight and supply chain environments.
Sales, retention and account support
Support customer engagement, account enquiries, service updates, proactive outbound communication and retention activity.
Quality assurance and performance management
Use quality frameworks, coaching, analytics and reporting to improve service consistency, customer satisfaction and operational outcomes.
How we help you build a high-performance logistics outsourcing model
We design logistics outsourcing models around your customer journeys, operating requirements and commercial objectives. Every solution is built to improve visibility, reduce pressure on internal teams and deliver measurable impact across logistics and supply chain operations.
Inventory management support
Greater accuracy across stock and service workflows
We help logistics and supply chain organisations support inventory-related processes with skilled teams, structured workflows and clear reporting.
Our teams can assist with stock enquiries, data updates, inventory administration, order status support and issue escalation, helping improve accuracy and reduce friction across customer and operational journeys.
Warehousing support
Operational support that keeps goods moving
Warehousing processes directly affect customer experience. Delays, documentation gaps, and fulfilment issues can create pressure for frontline teams and frustration for customers.
We support warehouse-related workflows through back-office administration, customer communication, and issue management, improving turnaround, accuracy, and service consistency.
Transport optimisation support
Smarter support across transport and delivery operations
Probe CX helps transport and logistics organisations improve communication, coordination and visibility across delivery journeys.
Our teams can support transport-related enquiries, delivery updates, route or scheduling issues, missed deliveries and service disruptions, helping customers receive clearer information while reducing pressure on internal operations.
Customer support for logistics
Responsive service across complex logistics journeys
We help logistics organisations manage high-volume customer enquiries through skilled teams supported by clear processes, quality monitoring and AI-optimised workflows.
Our teams support customers across everyday enquiries, delivery issues, account questions, complaints, claims and inbound or outbound communications.
Proactive exception management
Preventing issues before they become repeat customer problems
In logistics, customer satisfaction is often shaped by how quickly issues are identified, communicated and resolved. Probe CX helps organisations manage exceptions proactively, from delayed deliveries and missing information to inventory discrepancies, fulfilment issues and service disruptions.
By combining skilled teams, clear escalation pathways, AI-optimised workflows and performance insights, we help identify the root causes behind recurring issues, reduce repeat contact and prevent the same problem from affecting customers across the wider logistics journey.
People, culture and client immersion
Teams that operate as an extension of your logistics business
One of Probe CX’s greatest strengths is our people. We recruit to a high standard, train deeply and build stable, engaged teams who understand the pace, pressure and complexity of logistics and supply chain service environments.
Our teams are immersed in each client’s systems, service standards, operating rhythm, tone of voice and customer promise, so service feels aligned, informed and genuinely connected. Where appropriate, Probe CX can also support the transition of existing teams, preserving business knowledge and service continuity while strengthening coaching, governance and performance management.
AI-optimised customer operations
Smarter service without losing the human touch
AI and automation can improve logistics outsourcing performance when they are designed around real customer and operational outcomes, driving the metrics that truly matter.
Probe CX uses AI-optimised workflows to help teams work faster, access knowledge more easily, improve routing, monitor quality and surface customer insight. This helps reduce repeat contact, increase productivity and improve customer satisfaction while keeping human judgement at the centre of complex interactions.
Achieve the metrics that matter
No matter whether a government agency or blue-chip company partners with us, we create real business impact.
-43
Average handling time
Retailer transforms contact centre into digital-first experience centre driven by automation.
+$9
In annual revenue
Strategic sales program results in an airline exceeding its sales targets 21 months running.
+75
Efficiency gains
Interactive voice response deployment greatly cuts wellness group’s manual handling.
Explore our BPO solutions
Probe CX delivers specialised BPO solutions across customer service, contact centres, back-office operations, technical support and industry-specific service environments.
BPO services in the Philippines
Scale customer operations through skilled offshore teams, strong governance and AI-optimised service delivery.
Debt collection BPO services
Recover outstanding debt with compliant, empathetic collections teams that protect customer relationships.
Customer service BPO services
Scale customer support across voice, email, chat, messaging and digital channels with skilled, brand-aligned teams.
Call centre BPO services
Deliver high-volume inbound and outbound support through structured call centre operations, quality frameworks and performance management.
Insurance BPO services
Support insurers, brokers and agencies with policyholder enquiries, claims support, renewals, complaints and back-office workflows.
Back-office BPO services
Improve operational efficiency across administration, case processing, data handling, documentation and workflow support.
Outbound BPO services
Support proactive customer engagement, sales, retention, collections, appointment setting and campaign-based outreach.
IT helpdesk BPO services
Provide technical support, troubleshooting, ticket management and escalation handling for customers, employees and users.
Healthcare BPO services
Support patients, members and providers with enquiries, appointment assistance, claims, digital support and service navigation.
Awards and recognition
Frequently asked questions
What is logistics outsourcing?
Logistics outsourcing is when an organisation partners with a specialist provider to manage customer service, back-office processes, delivery enquiries, tracking support, exception handling, claims, administration or other logistics-related operations.
What are outsourcing logistics services?
Outsourcing logistics services can include customer support, contact centre operations, back-office administration, delivery tracking, freight enquiries, claims processing, account support, technical helpdesk and digital service support.
What is logistics process outsourcing?
Logistics process outsourcing focuses on operational workflows that support transport, freight and supply chain service delivery. This can include case processing, data handling, document management, claims support, customer updates and exception management.
How does logistics management outsourcing support internal teams?
Logistics management outsourcing helps internal teams by reducing operational workload, improving customer communication, supporting issue resolution and creating more capacity for strategic priorities and core growth and logistics operations.
What is logistics and supply chain management outsourcing?
Logistics and supply chain management outsourcing involves partnering with an external provider to support customer-facing and operational processes across freight, transport, delivery, warehousing, fulfilment and supply chain service environments.
Is logistics outsourcing suitable for New Zealand businesses?
Yes. Logistics outsourcing New Zealand businesses can help improve customer support, reduce pressure on internal teams and provide scalable service capability across transport, freight, delivery and supply chain operations.
How does Probe CX support logistics business process outsourcing?
Probe CX supports logistics business process outsourcing through skilled teams, structured workflows, AI-optimised operations, quality monitoring, back-office support and scalable delivery models designed around customer and operational outcomes.