Real Time Speech Analytics | Probe CX

Analyse conversations to uncover powerful customer insights.

We harness cutting-edge technology to deploy state-of-the-art speech analytics software. Our solutions empower you to gain real-time insights and take proactive measures to enhance customer experiences. It's not just about listening to your customers – it's about comprehending their sentiments and intentions through our innovative data-driven and artificial intelligence-driven technology.

Energy retailer saves $5.1 million with CX optimisation | Probe CX

Client success story

Energy retailer saves $5.1 million with CX optimisation

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

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Insights

Your one-stop shop for news, resources and blogs

Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation | ProbeCX

Superannuation and investment giant reduces contact centre staffing needs

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How AI will make CX more human

How AI will make CX more human

Discover how AI is transforming CX at Probe Group, blending digital ...

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Five member engagement strategies for any business

Transform your members into passionate advocates. Discover actionable strategies to elevate member engagement and achieve organisational success.

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