We empower organisations to focus on core business by providing expertise that scales operations, mitigates risk and achieves greater commercial efficiency.
Streamline the front office and back office while you remain focused on key objectives. Probe CX's Specialised Services — a comprehensive suite of CX and technology solutions — foster innovation that drives efficiencies and manages operational costs. For organisations seeking to optimise across functions, partnering with us is the first step in the pathway towards sustainable growth.
Enhanced customer experience
Deliver consistent, meaningful customer interactions across touchpoints by leveraging a blend of human empathy and digital innovation.
Operational optimisation
Streamline processes and reduce operating costs through intelligent automation, data-driven insights and scalable solutions.
Strategic growth & innovation
Gain an advantage by adopting next-generation CX strategies, embracing AI and machine learning, and adapting to market demands.
Risk mitigation
Ensure business continuity and responsible AI implementation with a partner focused on managing risks and providing strong infosec.
Scalability & flexibility
Access a broad range of capabilities and flexible staffing models that allow for rapid scaling and adaptation to fluctuating business needs.
Partner with Probe Assist, part of Probe CX, to recover customer debt and maximise cashflow with empathy-led collections and simple digital payments.
Debt Collection
Automated Collections Technology
Hardship Processes
Recovery
Field Services
Access a strong Australia-wide network of field agents using a collaborative, empathy-first approach in supporting customers to pay back their outstanding debts.
Field Calls
Repossessions
Mortgage Recoveries
Process Serving
Admin
Back Office & Claims Processing
Optimise the back office and enhance the customer experience. Simplify and automate processes, reduce delays and maintain customers’ trust.
Claims Processing
Data Management
Case Management
CCaaS
Contact Centre as a Service
Transform your operation by tapping into scalable cloud-hosted contact centre technologies that modernise service delivery.
Omnichannel CCaaS (Contact Centre as a Service)
CCaaS Cloud Solutions
CX Automation
Helpdesk
IT Service Management
Create integrated operations offering omnichannel support for technical support and troubleshooting, ensuring SLA compliance and proactive maintenance.
IT Helpdesk
Incident Handling
Change Management
Cashflow
Finance & Administration
Manage your finance and admin functions with complete precision. By optimally managing people and technology, we streamline interactions, forecasting and costs.
Data Collection & Analysis
Predictive Analytics
Marketing
SEO & SEM
Boost online visibility and drive targeted traffic for your business by leveraging search engine optimisation (SEO) and search engine marketing (SEM).
Keyword Research
SEO/SEM Campaigns
Content Optimisation
Social Media
Content Moderation
Guard your online content responsively to ensure it is safe and positive for customers while maintaining brand reputation.
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