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We are immensely proud to announce that Probe has been recognised as a Leader in the Everest Group CXM PEAK Matrix® Assessment 2026 for the Asia Pacific (APAC) region. This represents a significant milestone and elevation from our status as a Major Contender in 2025.
Probe CX is the only company headquartered in Australia to be ranked as a Leader in the assessment.
This distinguished global ranking validates our position as the premier CX provider and orchestrator of trusted digital CX solutions in Australia and New Zealand.
Everest Group's assessment highlighted several key strengths that contributed to our success:
- Comprehensive service suite: End-to-end service offering across omnichannel, digital and AI-enabled customer service; collections and customer hardship management; inbound and outbound sales (B2B and B2C); CCaaS and CRM implementation; tech managed services; CX and automation consulting; and cutting-edge conversational AI and insights tools
- Leading digital capability and strong tech ecosystem: Delivery of industry-leading automation, analytics and conversational AI solutions through proprietary assets (e.g. Oration by Convai) and established partnerships with leading technology providers including Databricks, Snowflake, Microsoft, Salesforce, Genesys and UiPath.
- Robust delivery footprint: Regional delivery footprint across the Philippines, Australia, New Zealand and India
- Partnership Approach: Customers praised Probe CX for relationship management, operational flexibility, seamless change management and data-led insight generation
‘Probe CX’s recognition as a Leader is ‘supported by its established presence in the ANZ market, regional delivery scale, and ability to combine customer operations with digital transformation. Its digital ecosystem brings together conversational AI, automation, CCaaS, and CX transformation capabilities, supported by proprietary assets such as the Oration digital agent. Its delivery footprint across Australia, the Philippines, New Zealand, and India further provides customers with flexibility across onshore and offshore CX delivery,’
Sharang Sharma
Everest Group Vice President
'We are delighted to receive this Leader recognition from Everest Group. It reflects our sustained commitment to driving meaningful CX transformation by combining deep domain expertise with human-centred, digitally enabled customer experience,’
Rohan Khanna
Probe Group Chief Technology and Digital Officer