Who are we?

Empower customers to payback
We support and empower customers to payback debts; we’ve been doing it since 1978. You may not recognise our name, but we partner with companies to collect customer debt in a collaborative way.
Debt collection
Falling behind on payments can happen for many reasons, we get that. Whatever your situation, we’re here to understand, not overwhelm. Our approach to debt collection is different. We lead with empathy and create personalised paths forward.
You set the pace

You set the pace

Owing money doesn't have to be complicated. We believe in putting you in the driver’s seat. There is no one-size-fits-all approach to paying off debt. Whether you can pay in full today, need a structured payment plan or require temporary hardship assistance, we’ll work with you.

Need to set up a payment plan?

Get in touch

Simple, digital payments

We’ve streamlined the debt resolution process to fit your lifestyle. Manage your account online, set up automatic payments or explore self-service options – all from your desktop or mobile device.

Resolve your account
Simple, digital payments

When the debt is something bigger

Sometimes, paying off your debt or establishing a payment plan isn’t enough. Debt can be complicated. Your financial situation is unique. That’s why we recommend the following external financial counselling support:

National Debt Helpline
National Debt Helpline
  1800 007 007
Financial Counselling Australia
Financial Counselling Australia

Ignoring debt won’t eliminate it

Putting off debt resolution can make a challenging situation even more difficult. That’s why we encourage you to engage with us proactively. We’ll find that path forward and help you regain financial control.

Regain your control

Got questions, we have answers

Have a question or need personalised assistance?
Give us a call on 1300 1 PROBE (1300 177 623) or +61 (3) 9508 4666 (for overseas calls) and press '4' to reach Collections.
Alternatively, you can submit a contact form here.

Get in touch

Click on the below to find out the answers to some of our frequently asked questions:

If you have questions regarding the validity of a request for payment or an attempt to contact you, please get in touch with us via our contact us form.

Making a payment is easy, just head to the make a payment page and you'll be directed to a secure form where you can make your payment.

If you have questions, we're here to help. Simply fill in our contact us form and we will get back to you as soon as we can.

Please contact us as soon as possible if you are experiencing difficulties in making payments. We offer a range of tailored solutions to assist you.

If you ignore a collections agency's attempts to contact you there is a risk that they will escalate the debt through the legal system. There are several ways you can check if the collections agency is legitimate or not. The collections note should for instance have an identifier, such as a reference number, which is unique to you.

When you're sent a collections notice you are given a variety of ways to pay your debt. A collections notice comes with instructions to pay so you can manage your debt. There should also be a phone number or another way for you to contact the agency if you have questions or need support.