Onshore and offshore contact centre solutions that combine people and technology to deliver outstanding results.
From simple collections to comprehensive mercantile services, we know what works best to turn bad debts into money in your bank.
Develop and deploy back office teams to improve productivity, reduce costs and create a better customer journey.
Maintain brand integrity through proactive and reactive overflow solutions that support your contact centre.
Secure an effective online presence for your organisation and ensure efficient social platform communications.
An array of onshore solutions to access the benefits of outsourcing by establishing teams in Australia or New Zealand.
Tap into a global talent pool, low labour costs, high literacy rates and first-class infrastructure with offshore solutions.
Make your transactions seamless and resolve customer issues by investing in world-class customer experience solutions.
Implement a knowledge management system that acts as a single source of truth and is easily accessible.
Our consulting team has the expertise to make a difference in your business and drive strategies and insights that deliver real transformation.
Shape better customer relationships using AI underpinned by analytics, design thinking and an agile mindset.
Reduce customer pain points and improve contact centre efficiencies by implementing our artificial intelligence solution: Oration.
Access better business insights and richer analytics to gain a multi-faceted view of your customers' needs, wants and expectations.
Customer experience journeys that create strong relationships and lead to brand loyalty and customer advocacy for well-known automotive brands.
Maximise efficiency and flexibility in an ever-changing financial landscape for banks, financial services providers, fintech and accounting firms, neobanks and credit unions.
Scale quickly, reduce workloads and deliver a competitive edge with our first-class people and digital assets that support fast-growing tech companies.
Customer service fulfilment and nimble strategies for local, state and federal government departments.
Empathetic customer service and seamless back office solutions for healthcare and insurance companies.
Boost customer purchase and service experiences through tailored retail and eCommerce solutions.
Improve customer delivery through smarter processes, improved technology and first-rate customer service.
Contact centre and consultancy services to provide omnichannel customer service that sets a new benchmark in the telecommunications industry.
Differentiated customer service management to deliver reduced cost-to-serve through people and technology-led strategies.
Responsive customer service with round-the-clock capabilities, in a sector that’s all about the customer experience.
Customer experience strategies managing connections, disconnections, billing and debt collection to improve organisational efficiency.
Delivering exceptional customer experiences and market-leading digital transformation for clients everywhere.
Meet the team with unmatched experience driving our promise to maximise our clients' customer satisfaction goals.
Top 10 reasons why you should get better acquainted with Probe CX.
Industry-recognised certifications to protect what matters most to our clients and their customers.
Over 18,000 team members delivering exceptional customer experiences across five countries.
Helping businesses ‘do it better’ through human-led technology, digital transformation solutions and customer experience (CX) capabilities.
Optimise your customer experience by designing, deploying and managing digital solutions customised to your unique needs.
Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
Discover the latest information and trends in blogs created by industry professionals and customer experience experts.
Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.
Watch our videos and on demand webinars and learn how to use innovative CX solutions to improve customer experience and respond to changing demand expectations.
Let us help you unlock your potential, discover whether your customer experience could be improved and help you ‘do it better’.
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