Insights | Probe CX

Probe CX named Major Contender in Everest Group CXM PEAK Matrix® 2025 for APAC

Written by Mica Ullado | Dec 22, 2025 4:08:42 AM

 

We, the team at Probe CX, are immensely proud to announce our recognition as a Major Contender in the Everest Group CXM PEAK Matrix® Assessment 2025 for the Asia Pacific (APAC) region.

This distinguished global ranking validates our position as Australia’s leading customer experience provider and orchestrator of trusted digital CX. For us, this achievement is particularly special as we were the only Australian company included among the 33 firms assessed, underscoring our unique ability to serve major private and public sector enterprises in the Australian and New Zealand (ANZ) markets.

We are excited to share that we secured a top 10 ranking for both critical dimensions: Market Impact and Vision & Capability.