Probe CX Careers
Purpose. People. Passion.
Grab a great job. Stay for a career.
Imagine a job that's fun, stimulating, rewarding and satisfying. Thinking about moving on from your current position or starting your career? Want an environment that embraces ‘different’ and ‘does it better?'

Dedication and Passion
At Probe CX we help our clients strive for better brand engagement and customer experience through our dedicated and passionate contact centres. Located across he United States, New Zealand, the Philippines, and India, our teams come together to deliver engaged contact centre solutions to a broad range of clients.
We hire ‘can do’ people – and more importantly, 'want to do' people. At Probe CX we make sure you get what you need so you 'can do' – the rest depends on you.
Why join Probe CX?
Here at Probe CX, we promise our clients that we’ll do it better. To do so, we tap into our limitless capabilities, the latest technology, state-of-the-art buildings, proven operating tools and techniques, and fast networking.
Empathetic, talented, passionate and prepared people are the bread and butter of our success. Their ideas are the lifeblood of our business and help us walk the walk. That’s where you come in.
With experience spanning over four decades, across a broad range of industries and markets, we’re bigger than our local competitors. We’re driven by passion. We’re global. We’re bolder. We have a more exciting work environment. We’re more dynamic with better ideas. We empower people. We have a very clear purpose. And we’re opposed to bland and boring jobs.

What to expect when joining the Probe CX team?
We live by our unique passion-focused culture. It helps us foster team spirit and a sense of belonging; and this creates the bright, bold and buzzing atmosphere in each of our locations.
Career opportunities with Probe CX
As a digital transformation and customer experience-focused organisation, Probe CX is committed to providing exceptional service to our clients and their customers. We need extraordinary and passionate people in order to do this. We are continually growing and looking for talented people to join our teams in Australia, New Zealand, the Philippines, the United States and India.
At Probe CX we offer opportunities in a wide variety of roles and industries, from call centres and customer service agents, through to team leaders and management positions.
We are currently recruiting for the following roles:
What do our team members have to say about working for Probe CX?
Find out from real-life employees what working for Probe CX is like in the video below:
Still not convinced? But wait, there’s more…
"I’ve just passed 3.5 years with Probe after thinking it would be a good short-term job. I have had some amazing career opportunities and get to work with so many incredible people every day so I just never left!"
Liam, Team Leader
"I am progressing more and more everyday at this job and there is definitely a sense of gratitude knowing I am helping people everyday."
Maggie, Customer Service Specialist
"In the four years since I started at Probe, I have learned so much and progressed so much. More than I could have ever imagined."
Dylan, Team Leader
Want to learn more about starting a career with Probe CX?
Click on the below to find out the answers to some of our frequently asked questions:
What kind of roles does Probe CX offer?
There are a huge variety of roles globally across many business functions within the Probe CX. These include roles as Customer Service Agents, Sales Agents and Administration Agents right through to Workforce Planning, Project Management, Human Resource Management, IT & RPA, Marketing, Sales and Consulting roles.
Does Probe CX offer training?
Absolutely. The training length varies per role and client. It's largely dependent on the complexity of the position and the client it services.
How long is the average recruitment process?
Our team works very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of our roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.
What is your commitment to diversity and inclusion?
We have a strong commitment to diversity and inclusion at Probe CX. Our team is large and diverse with each individual bringing a different viewpoint and skillset to the table.
How much do you pay per hour?
The rate of pay may differ depending on the role you apply for.
Where in Australia does Probe CX operate?
Melbourne, Gold Coast, Springfield, Maroochydore, Brisbane, Wollongong, Joondalup, West Perth as well as many work-from-home positions in Australia. We also have offices in New Zealand, the United States, India and the Philippines.
Does Probe CX offer part-time or casual roles?
Yes we do. Visit our Careers site and use the 'Job Type' and 'Job Location' filters to shortlist suitable roles.
Still have questions?
Why not get in touch with a member of our recruitment team?
Give us a call on 1800 504 030 or send your enquiry to careers@probegroup.com.au.